Their SMTP server is without authentication and unless you are connected to the internet via Charter with your iPhone, more than likely you will not be able to send messages with Charter's SMTP server since it isn't authenticated.įunny thing is I was able to receive messages with my Mother's Charter email account by using the portion of her email address in front of the sign only as the user name as well as using the entire email address. The SMTP server settings I was provided by Charter indicates they do not have nor support SMTP authentication. The response was they only support webmail access and they kept providing me the same SMTP server settings to use which did not work and refused to acknowledge their SMTP server was down and was not working. I tried contacting Charter technical support by phone, email and online chat which was even more of a joke.
Charter's website help information is a joke with different SMTP server settings provided depending on where you look - no consistency. No problems receiving messages but sending was impossible no matter what I tried. I'm no beginner in regards to email account setup and after trying everything I know - using authentication for the SMTP server entering the portion of the email address in front of the sign only in addition to using the entire email address as the user name with no joy. My Mother just sent me an email from her Charter account indicating it was finally working again. I visited my Mother at Christmas and beginning Christmas Eve day until this morning, Charter's SMTP server was not working/available.
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